T-Mobile begins moving legacy customers to newer plans
T-Mobile says it is retiring some of its oldest wireless plans, with some customers facing bill changes as they move to current offerings.
By Maya Lindqvist · Senior Technology Correspondent
2 min read
T-Mobile has started telling some customers that their older wireless plans are being retired and that they will be moved to current rate plans, according to The Verge. The change matters for longtime subscribers because T-Mobile says some bills will stay the same while others will see a limited increase.
Allan Samson, T-Mobile’s chief marketing officer, confirmed the plan changes to The Verge after customers began posting screenshots of notices on Reddit and Threads. Samson said the company is phasing out its oldest plans, including some created nearly 15 years ago during the 3G and 4G periods, before T-Mobile’s 5G network was fully built out.
According to Samson’s statement to The Verge, affected customers will be shifted to newer plans that include access to T-Mobile’s current wireless network, additional features and a five-year price guarantee. He said customers moved to the new plans will keep their existing benefits and receive network and service improvements.
T-Mobile has also posted an FAQ on its website about the plan update, The Verge reported. The company’s FAQ does not list every plan being discontinued, according to the report.
The affected plans appear to include a range of older offerings. The Verge reported that posts on Threads and people it spoke with cited legacy Sprint plans, T-Mobile One plans and Magenta Max plans. The Verge noted that Magenta Max was introduced in 2021, making it newer than some of the plans T-Mobile described as dating to the 3G and 4G eras.
The move follows T-Mobile’s long integration of Sprint customers after the companies combined, though The Verge’s report did not specify how many subscribers will be affected. It also did not report a full schedule for when customers will be moved.
Customer reaction has been negative in some online posts, according to The Verge. The report said Reddit and social media users shared complaints and frustration after receiving notices about the upcoming plan changes.
T-Mobile’s stated pitch is that customers will move from aging plans to current offerings tied to its 5G service and receive a longer price guarantee. For customers who kept older plans for years, the immediate question is whether the new plan preserves the value they had and how much, if anything, their monthly bill changes.
This story draws on original reporting from The Verge.