Artisan introduces single-concierge transportation across 18 markets
Artisan says its new centralized concierge model will coordinate complex executive and event ground trips through local operators.
By Daniel Okafor · Business Editor
2 min read
Artisan Chauffeur & Concierge says it has introduced an Artisan single-concierge transportation model for planned executive ground travel across 18 North American markets. The model is meant to give corporate travel teams, executive assistants, flight departments and event planners one contact for multi-city trips rather than separate local bookings.
The Aug. 10 announcement, distributed as an announcement, describes Artisan as a coordinator rather than a fleet operator. Independent local operators perform the transportation, while Artisan’s described model has one concierge desk arrange the itinerary and remain the main contact as plans change.
How does Artisan’s single-concierge transportation model work?
Before a reservation is confirmed, the company says it reviews the full trip and establishes the vehicle class, pickup plan, price terms and day-of contact. Depending on the itinerary, that process can include commercial-flight or tail-number monitoring, airport-terminal or private-aviation pickup procedures, passenger and luggage needs, multiple stops, wait-time rules and event staging.
That structure places the service in the prearranged chauffeur and corporate-travel category, rather than the on-demand ride-hailing market. It is intended for airport transfers, executive meeting schedules, investor roadshows, private-aviation movements, group travel and events where a change to one leg can affect later pickups.
Artisan says it selects local operators based on the market, vehicle class and trip requirements. The company also says its operator review considers licensing, operating authority, commercial coverage documents, vehicle standards and professional conduct.
Where does Artisan say the service is available?
The company lists New York as its primary commercial market and operational anchor. Its stated footprint also includes Los Angeles and Orange County, Boston, Chicago, South Florida, Atlanta, Seattle, Denver, the Washington, D.C., region, the San Francisco Bay Area, Dallas-Fort Worth, Houston, Orlando and Tampa.
Canadian markets named by Artisan are Toronto and the Greater Toronto Area, Vancouver and the Lower Mainland, Montreal, Calgary, and Ottawa-Gatineau. International trips outside those markets may be arranged on request with added lead time, according to the company.
For a New York itinerary, Artisan’s release offers an example that could combine an arrival at JFK, meetings in Manhattan, a departure from a private terminal at Teterboro and a final trip to a hotel, residence or venue. Through its planned executive ground transportation service, the company says the concierge would handle adjustments with the assigned local operator if flight times or meeting locations shift.
The company presents the model as a way for travel planners to consolidate the planning and communication around complex journeys. It does not own or operate the vehicles used for those trips.